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Terms and Conditions

Effective date: April 1, 2025

These terms and conditions (the "Terms and Conditions") govern the use of www.kingstonpelvichealth.com (the "Site"). This Site is owned and operated by Kingston Pelvic Health Inc. ("we," "our," "us").

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By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

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1. Intellectual Property

All content published and made available on our Site is the property of Kingston Pelvic Health Inc. and the Site's creators. This includes, but is not limited to, images, text, logos, documents, downloadable files, and anything that contributes to the composition of our Site.

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2. Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Violate the intellectual property rights of the Site owners or any third party to the Site; or

  • Act in any way that could be considered fraudulent.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend, or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

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3. User Contributions

Users may post the following information on our Site:

  • Product reviews.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

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4. Accounts

When you create an account on our Site, you agree to the following:

  • You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  • All personal information you provide to us through your account is up-to-date, accurate, and truthful, and you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

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5. Sale of Goods

These Terms and Conditions govern the sale of goods available on our Site, including:

  • Maternity support products;

  • Physical rehabilitation products; and

  • Sexual health products.

All products displayed on our Site are subject to availability. Information, descriptions, or images provided about our goods are as accurate as possible but are not legally binding. You agree to purchase goods from our Site at your own risk.

We reserve the right to modify, reject, or cancel your order when necessary. If we cancel your order after processing payment, we will issue a refund.

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6. Shipping and Delivery

We offer Canada-wide delivery through Canada Post and UPS. Shipping costs are variable, with free shipping available for orders meeting specific thresholds, which will be outlined on our Site.

  • Delivery Timeframes: Delivery estimates are provided during checkout based on real-time data from Shippo. Delivery times may vary due to unforeseen circumstances and do not include weekends or statutory holidays.

  • Order Tracking: Customers will receive tracking information via email for all shipped orders.

  • Address Accuracy: Customers are responsible for providing accurate delivery details. We are not liable for non-delivery or delays resulting from incorrect information.

  • Damaged or Lost Goods: Customers must report any damaged or lost items directly to the shipper (Canada Post or UPS). We will assist by providing necessary shipment documentation to support claims but are not responsible for resolving disputes with the shipper.

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7. Returns and Refunds

Due to the nature of our products (consumables and intimate items), all sales are final. We do not accept returns or issue refunds, except in cases of incorrect or defective items, as determined at our discretion.

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8. Appointments and Cancellations

  • Booking: Appointments can be booked online through our Site or directly via Cliniko.

  • Cancellation Policy: Cancellations or rescheduling must be made at least 24 hours in advance. Failure to notify us within this timeframe may result in a cancellation fee.

  • No-Show Policy: Customers who miss their appointments without notice may be charged the full appointment fee.

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9. Consumer Protection Law

Where the Consumer Protection Act (Ontario) or any other applicable consumer protection legislation applies and cannot be excluded, these Terms and Conditions will not limit your legal rights. Any conflicts between these Terms and Conditions and applicable legislation will defer to the mandatory provisions of the legislation.

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10. Limitation of Liability

Kingston Pelvic Health Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates are not liable for any actions, claims, losses, damages, liabilities, or expenses, including legal fees, resulting from your use of our Site.

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11. Indemnity

Except where prohibited by law, by using this Site, you indemnify and hold harmless Kingston Pelvic Health Inc. and our affiliates from any claims, losses, damages, liabilities, and expenses, including legal fees, arising from your use of our Site or violation of these Terms and Conditions.

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12. Changes to Terms and Conditions

These Terms and Conditions may be amended to maintain compliance with the law or reflect changes to our operations. Users will be notified of significant changes by email or by a notice on our Site.

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13. Contact Details

For questions or concerns, contact us at:

You can also contact us through the feedback form on our Site.

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